Dutch-speaking Customer Expert | Start Date: 18 May

Location: Remote from Thessaloniki, Greece (TP Thessaloniki – Attrina)
Work Model: Remote
Schedule: Monday–Friday + occasional weekends
Shifts: Rotating, 08:00–23:00
Salary: 1,300 € gross/month
Relocation: Comprehensive support + phased bonuses

About the Role

Join our team as a Dutch-speaking Customer Expert, where you'll be the first point of contact for customers and partners. You'll manage after-sales support via phone, chat, and email, handling topics such as orders, delivery status, product details, invoicing, and complaints.

This position is ideal for proactive problem-solvers who enjoy complex issue resolution and want to grow into roles such as mentor, trainer, or quality specialist.

Why Thessaloniki?

Although the role is remote, you'll be living in Thessaloniki, a Mediterranean city known for its history, culture, seaside views, and relaxed lifestyle.
To support your move, we offer full relocation assistance so you can focus on settling in and enjoying the city.

Contract Details

• 8-month contract
• Start date: 18 May
• Cross-skill opportunities across channels
• Work with multiple internal & external tools
• Handle escalations with a solution-driven approach

Salary, Bonuses & Relocation Package

Monthly Salary

• 1,300 € gross/month

Performance Bonus

• Up to 15% of monthly gross salary (productivity-based)

Relocation Bonuses (phased)

• +400 € gross after 3 months
• +400 € gross after 6 months
• +400 € gross after 9 months

Accommodation Bonus

• 150 € gross/month for the first working year

Requirements

• Dutch: C1+
• English: B2+
• Solid PC & multitasking skills
• Excellent stress tolerance
• Strong problem-solving ability
• Previous customer-facing or sales experience is a plus (not mandatory)

Your Responsibilities

• Provide high-quality support via phone, chat, and email
• Manage after-sales cases: orders, delivery, payments, warranties, returns
• Resolve escalated and complex situations
• Use multiple tools to identify and solve customer issues efficiently
• Collaborate with partners and internal teams
• Maintain a professional, customer-first approach at all times