Position: Customer Service – Polish + English
Location: Lisbon, Portugal | On-Site
Start Date: 30 April 2026

Working Hours:

• Monday to Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotative shifts)

• Days Off: 2 rotational days

• Later schedule (TBC by client): 24/7 rotational shifts

About the Role:
Join an international team as Customer Service Specialist and support Polish-speaking customers in a fast-growing international e-commerce environment. You will ensure high-quality service while handling customer queries, managing peaks during promotions, and delivering a positive customer experience.

Responsibilities:

• Possess and maintain knowledge of leading e-commerce products and services.
• Provide excellent customer service with empathy and rational decision-making.
• Handle verbal and written customer communications professionally.
• Cope effectively with high contact volumes during promotion seasons.

Requirements:

• Fluency in Polish and English (both spoken and written)

• Strong understanding of e-commerce principles

• Excellent customer service skills and communication abilities

• Empathetic, rational, and able to work under pressure

Compensation & Benefits:

• Salary: €920/month × 14 months

• Performance Bonus: €45/month × 11 months

• Meal Allowance: €7.63/day

• Welcome Bonus: Paid monthly over the first year (1/12 per month)

• Health Insurance: Available from day 1 (employee contribution required, free after 6 months)

• Permanent contract after trial period

Apply now to join a multicultural team in Lisbon and grow your career in an international e-commerce environment!