Start Date: 18 May 2026

Work Model: Remote
Schedule: Monday–Friday + occasional weekends
Working Hours: Rotating shifts between 09:00–22:00
Salary Range: 1,450–1,595 EUR gross/month
(1,450€ base + up to 10% productivity bonus)
Relocation: Yes — full support provided

About the Role

Join the team as a German-speaking Customer Service Agent, one of Germany's most trusted insurance groups. You'll assist customers with inquiries, process claims, manage insurance documentation, and ensure all actions comply with regulatory standards.

This is a remote role that requires accuracy, empathy, and the ability to handle complex insurance topics while delivering excellent customer service.

Key Responsibilities

• Handle customer inquiries and resolve insurance-related questions
• Process claims, applications, changes, conversions, and terminations
• Manage general account requests: address changes, SEPA mandates, account updates
• Ensure accurate data entry and compliance with GDPR and internal regulations
• Prepare insurance offers (liability, accident, property, legal expenses) via cross-selling
• Support registrations for the My HUK online self-service portal
• Process incoming documents (post/email) within SLAs
• Escalate complex cases when required
• Participate in ongoing training to maintain high performance

Requirements

• German C2 — excellent written and verbal communication
• Strong empathy, listening skills, and ability to explain complex information
• Advanced problem-solving and decision-making skills
• Proven ability to handle challenging interactions calmly and professionally
• High level of accuracy and compliance awareness
• Solid operational skills: documentation, multitasking, process adherence
• Confident working with Windows, Android, Chrome, MS Office & CRM systems
• Typing: 25 WPM with 85% accuracy
• High school diploma or higher

Training & Development

You will benefit from one of the most structured onboarding programs in the sector:

• 61 days of training
  • Induction
  • On-the-job practice
  • Continuous refresher courses
• Full support to ensure success from day one

Compensation & Contract

Base Salary

• 1,450 EUR gross/month

Monthly Productivity Bonus

• Up to 10% (max 145 EUR gross)

Total Monthly Compensation

• MIN: 1,450 EUR
• MAX: 1,595 EUR

Contract Duration

• 8-month contract

Relocation Support

• Provided in full (details shared during offer stage)

Why Join

• Fully remote position with structured onboarding
• Trusted German insurance project (HUK-COBURG)
• Competitive salary + bonus package
• Career growth and cross-skilling opportunities
• Supportive and professional working environment