Job Description
Position: Customer Service – Czech + English
Location: Lisbon, Portugal | On-Site

Start Date: 30 April 2026

WELCOME BONUS / 1500€

Relocation Support:
Accommodation in a shared apartment only. A monthly amount of €250–€300 will be deducted from the candidates salary. Flight tickets are not included.

Working Hours:

• Monday to Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotative shifts)

• Days Off: 2 rotational days

• Later schedule (TBC by client): 24/7 rotational shifts

About the Role:
Join our international team as a Customer Service Specialist and support Czech-speaking customers in a fast-growing global e-commerce environment. You will ensure high-quality service, manage peak periods during promotions, and provide an outstanding customer experience.

Responsibilities:

• Maintain expert knowledge of e-commerce products and services

• Deliver excellent customer service with empathy and rational decision-making

• Handle customer inquiries via phone, email, and chat professionally

• Manage high contact volumes during peak seasons efficiently

Requirements:

• Fluent in Czech and English (spoken and written)

• Strong understanding of e-commerce principles

• Excellent communication and customer service skills

• Empathetic, rational, and able to perform under pressure

Compensation & Benefits:

• Salary: €920/month × 14 months

• Performance Bonus: €45/month × 11 months

• Meal Allowance: €7.63/day

• Welcome Bonus: Paid monthly over the first year (1/12 per month)

• Health Insurance: Available from Day 1 (employee contribution required, free after 6 months)

• Permanent contract after trial period

Apply now to join a multicultural team in Lisbon and grow your career in an international e-commerce environment!