Bilingual Travel Advisor – Croatian Speaker

Location: Athens, Greece
Start Date: April 30, 2026

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak Croatian fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

Your Role
As a Bilingual Customer Service Advisor, you will:

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the companys escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Requirements
We are looking for candidates who are:

• Native or fluent in Croatian.
• Proficient in English (C1 level).
• Skilled problem-solvers with strong troubleshooting abilities.
• Hold a High School Diploma or higher.
• Able to work independently and collaboratively in a fast-paced environment.

What We Offer

Compensation & Benefits

• Salary: €1,200 gross per month x 14 salaries (12 monthly + 1 on Easter + 1 split between Summer and Christmas)
• Performance Bonus: Recognizing your dedication and results (confirm details in project tables)
• Meal Allowance: €50 meal voucher per month for all projects
• Insurance: Private Health & Life Insurance
• Leave: 25 days of annual leave

Relocation Support:

• 3 weeks accommodation in a premium hotel near the office
• €300 relocation allowance for candidates moving from abroad (first payment included)

Contract & Working Hours

• Permanent contract for on-site employees
• Possibility of remote work anywhere in Greece (6-month renewable contracts)
• Working hours: 40h/week (8 hours/day, Monday–Friday)
• Schedule: Mon–Sun, 08:00–17:00 (rotational)

Why Join Us?

• Be part of a supportive, international team that values innovation and customer satisfaction.
• Relocate easily with full support for your initial transition to Athens.
• Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.

Ready to Elevate Your Career?
If you are passionate about travel, love helping people, and meet the requirements above, apply now and start your journey with us in Athens!