Start Date: 4 May 2026

Work Model: On-site
Schedule: Monday–Friday + occasional weekends
Working Hours: Rotating shifts between 10:00–23:00
Salary Range: 1,300–1,500 EUR gross/month
(1,300€ base + up to 200€ productivity bonus)
Relocation: Not included

About the Role

Join the team as a German-speaking Customer Service Agent, a global leader in device protection. You'll assist customers with claims, provide solutions, and ensure a smooth and positive experience throughout the process.

This position is ideal for someone who enjoys solving problems, communicates with empathy, and wants to grow within a high-performing service environment.

Key Responsibilities

• Deliver exceptional customer support via phone and chat
• Process claims from start to finish, including repairs and replacements
• Handle complaints and escalations with professionalism and empathy
• Log case notes accurately and maintain CRM data (Salesforce)
• Ensure full compliance with GDPR and internal policies
• Coordinate with repair partners and internal teams for timely resolution
• Contribute to continuous service and process improvements

Requirements

• German C1+ (native or near-native preferred)
• Clear, empathetic, and structured communication skills
• Strong problem-solving ability with a first-contact resolution mindset
• High attention to detail and multitasking capability
• Proficiency with PC systems (Windows, MS Office, CRM, claims tools)
• Typing: 25 WPM with 85% accuracy
• Minimum: high school diploma or equivalent
• Ability to work in a fast-paced environment and manage complex cases

Training & Development

All onboarding is done in-person to guarantee a smooth start:

• 2 weeks induction training
• 2 weeks nesting/on-the-job practice
• Continuous refresher training throughout employment

Compensation & Bonuses

Base Salary

• 1,300 EUR gross/month

Monthly Performance Bonus

• Up to 200 EUR gross (productivity-based)

One-Time Bonuses

• 450 EUR gross training completion bonus
• 450 EUR gross loyalty bonus after 12 months

Total Monthly Compensation

• MIN: 1,300 EUR
• MAX: 1,500 EUR (with full productivity bonus)

Why Join

• Work with a respected global brand
• Stable, long-term contract with skill-building opportunities
• High-quality training and continuous professional development
• Modern office environment in the heart of Athens
• Supportive team culture and opportunities for future growth