Bilingual Travel Advisor / Customer Service Advisor – Croatian Speaker

Location: Athens, Greece
Start Date: 08 May 2026

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Join our dynamic Athens team and provide world-class support to travelers from around the globe!

Your Role

As a Bilingual Travel Advisor / Customer Service Advisor, you will:

• Respond to customer inquiries via phone and email with professionalism.

• Log and maintain accurate records in the customer service database.

• Handle complaints efficiently following escalation policies.

• Resolve support calls and emails within agreed Service Level Agreements (SLAs).

• Troubleshoot issues using systems, documentation, and analytical skills.

• Provide proactive recommendations to improve customer experience.

Requirements

• Native or fluent in Croatian

• Proficient in English (C1 level)

• Strong problem-solving and troubleshooting skills

• High School Diploma or higher

• Ability to work independently and collaboratively in a fast-paced environment

What We Offer

• Salary: €1,200 gross/month × 14 salaries

• Performance Bonus: Based on dedication and results

• Relocation Support:

3 weeks accommodation in a premium hotel near the office

€300 relocation allowance for candidates moving from abroad (first payment included)

• Contract: Permanent (on-site)

• Insurance: Private Health & Life Insurance

• Leave: 25 days of annual leave

• Working Hours: 40 hours/week, 8 hours/day, Monday–Friday

• Schedule: Mon–Sun, 08:00–17:00 (rotational)

Why Join Us?

• Supportive, international team with a focus on innovation and customer satisfaction
• Full relocation support for your move to Athens
• Opportunity to grow your career in travel and customer service with exposure to global clients and systems